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The Baggage Situation at Heathrow Is Out of Control

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By Lindsay Rogers There’s nothing more anxiety-inducing than being one of the last ones waiting to reclaim your luggage as the number of bags coming down the carousel begins to dwindle. And, as many who share my apprehension will surely know, for the better part of the last few years, the lost (or damaged) luggage landscape has been…bleak. The reason for that is, per a new study from aviation technology company SITA, staffing shortages. “Airlines, ground handlers and airports have downsized to maintain viability during the pandemic, which has impacted resources and expertise dedicated to bagga…

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