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This isn’t my car! What to expect when booking a holiday rental

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You have booked a rental car for your holidays, but when you arrive at the airport to pick it up, it doesn’t look at all like the one you picked online? Nothing to be worried about, according to Europe’s biggest car club, Germany’s ADAC. The model shown during the booking process usually isn’t the one you will end up with, the experts say. Customers normally only get to choose a category, like small car or mid-range model; a type, selecting between convertibles, vans and SUVs; and equipment details, such as transmission and drive type. An internationally standardized system, the so-called Acri…

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