U.S. airlines scramble to find call center staff as travel returns

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Reuters

By Tracy Rucinski CHICAGO (Reuters) – U.S. airlines are scrambling to add staff and upgrade technology as they face anger over prolonged call center wait times while tackling a surge in air travel following COVID-19 vaccinations. “#Delta 9 hours wait on hold is this a way to run an airline,” read one Twitter post from a Delta Air Lines customer. After a year of being cooped up, travelers are balancing the prospect of sunshine in Florida or fresh mountain air in Montana and Wyoming – among the fastest growing U.S. travel markets – with frustrations during the booking process. By July, U.S. dome…

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